The prototype worked; real life didn’t. That gap is usually about the process, not the model. Our forward deployed engineering means we embed with your team, learn your processes first-hand, and build and refine the solution alongside the people who will use it, so it fits the real process rather than the one on the org chart.
Problems usually come from the edge cases. Working alongside the people who run the process every day is how we find them early and decide deliberately where automation is safe.
Analysing Runner Technologies’ support tickets showed that 75% were about installing and updating their core product. We designed and built CLEAN_Update, which every Runner customer now uses to download, install and update both the software and its data.
We’re helping Aletheia Systems develop a two-pronged defence against ghost student registrations and FAFSA fraud: a confidence score on the data each applicant provides, and ID document upload combined with a facial liveness check.
It is a way of working where engineers sit with the client team, on site or remotely, to learn the process directly and build the solution with the people who use it, rather than working only from a specification.
Fijomi Systems